Dubai Chamber opens Customs office at its headquarters

Press Release

As part of its strategic objectives of supporting the development of business and creating a favourable business environment in Dubai for its members as well as to enhance its working relationship with various Government Departments, the Dubai Chamber of Commerce & Industry inaugurated a Dubai Customs representative office at the Membership and Documentation Services Department on the ground floor of the Chamber’s head office on Monday.

This new facility, that will be followed by another office in the Chamber’s Jebel Ali Branch, is open from Sunday to Thursday 8am to 3pm, and offers services such as Issuance of Customs Business codes, Mirsal 2 system Registration and Customs clearing, Enquiry Services on Harmonized System of Goods (HS Code), Clients Complaint System, Clients Suggestion System, Enquiry Services and Awareness on Customs regulations and requirements.

Said Atiq Juma Nasib, Senior Director - Commercial Services Sector, Dubai Chamber,

“We already have the Municipality Representative Office in the Chamber’s premises and now this Customs Representative Office is another milestone for Dubai Chamber and a constructive step towards providing value-added services for our stakeholders under one roof.”

Nasib further stressed that this move will help us enhance cooperation with various Government entities and also help us in promoting public and private sector partnership as well as our strategic objectives of supporting the economic development of Dubai.

On the other hand, Mrs. Feryal Tawakul, Executive Director of Community Affairs and Government Partnership Division at Dubai Customs expressed her gratitude towards the cooperation between Dubai Chamber and Dubai Customs which reinforces partnership among government entities in the UAE, yields mutual benefits and provides value added services to the business community in Dubai.

Mrs. Tawakul added: “The inauguration of the new Customs office at Dubai Chamber is a step forward towards generating more quality services of the most advanced and international management practices inline with our commitment towards best services delivery standards.” Mrs. Tawakul emphasized that Dubai Customs services take into consideration the importance of partnership as a cornerstone to develop performance, simplify procedures and enhance customers service away from bureaucracy and any complications which will definitely save time, effort and cost.

Presently, Dubai Chamber operates three branches and three representative offices spread all across the Emirates including the Headquarters in Deira, Dubai Airport Free Zone, Jebel Ali Free Zone and Al Awir branches as well as the representative offices in the Dubai Department of Economic Development and Al Twar Center and offers services like Membership (new and renewal); Issuance of Certificates of Origin; Authentication of Commercial Documents and Signatures; Letters of introduction, Information, Attestations, and Assistance in the Legalization of documents.